Terms and Conditions

Man With a Van Catford Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Catford provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business or organisation that books or uses our services.

We, us, our means Man With a Van Catford, the removal service provider.

Services means any man and van, removal, collection, delivery, loading, unloading, packing, or related services we agree to provide.

Goods means the items that you ask us to move, transport, handle or store.

Booking means a confirmed request for our services, whether made online, in writing, or verbally and accepted by us.

2. Scope of Services

We provide man and van removal and transport services for domestic and commercial customers. Our services generally include collection, loading, transportation, unloading and, where agreed, basic positioning of goods at the destination address. Any additional services, such as packing, dismantling or reassembling furniture, must be expressly agreed in advance and may incur additional charges.

We operate mainly within local and regional service areas, with journeys to other parts of the UK available by prior arrangement. All journeys are subject to vehicle access, parking availability and any relevant restrictions at collection and delivery locations.

3. Booking Process

3.1 Bookings may be made by the Customer via our website contact form or through other communication methods we make available from time to time.

3.2 A Booking is only confirmed when we have accepted your request and provided you with a booking confirmation and, where applicable, a reference or confirmation number. We reserve the right to refuse any Booking at our discretion.

3.3 When making a Booking, you must provide accurate and complete information, including but not limited to:

the collection and delivery addresses;

property access details, such as floor levels, lifts, staircases and distance to parking;

the nature, quantity and approximate weight of the goods;

whether any items are fragile, valuable, bulky or require special handling;

any restrictions, permits or parking arrangements that may affect the provision of the services.

3.4 Quotations are based on the information provided by you at the time of the Booking. If it becomes apparent that the information supplied was incomplete or inaccurate, we may adjust the price accordingly or, if necessary, decline to carry out all or part of the services.

4. Quotations and Pricing

4.1 Unless stated otherwise, our quotations are estimates based on the details you provide and the anticipated duration of the job, distance travelled and resources required.

4.2 Quotations generally include the vehicle, driver and, where agreed, one or more additional workers. Any waiting time, delays outside our control, extended loading or unloading beyond what was reasonably expected may be charged at an hourly rate.

4.3 We may apply additional charges for:

services outside normal working hours;

extra labour required due to underestimation of goods or access difficulties;

charges or fines related to parking, tolls or access restrictions where you have not made suitable arrangements;

reasonable cleaning or repair costs if the vehicle is soiled or damaged by the Customer or any person under the Customer’s control.

5. Payments

5.1 Unless otherwise agreed in writing, payment for our services is due either in full in advance or immediately upon completion of the job on the day of service.

5.2 We may require a deposit at the time of Booking to secure your date and time slot. The amount of the deposit and the balance payment terms will be confirmed at the time of Booking.

5.3 We accept various payment methods as advised during the Booking process. All payments must be made in pounds sterling.

5.4 If payment is not received when due, we reserve the right to:

withhold delivery of goods until payment is made in full;

charge interest on overdue amounts at the statutory rate until payment is received;

take reasonable steps to recover unpaid charges, including the use of debt collection agencies, and to recover associated costs.

6. Cancellations and Changes

6.1 You may cancel or amend your Booking by contacting us as soon as possible. The effective date and time of cancellation or amendment is when we confirm receipt of your request.

6.2 We operate a cancellation policy as follows, unless otherwise stated in your Booking confirmation:

if you cancel more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at our discretion;

if you cancel within 48 hours but more than 24 hours before the scheduled start time, we may retain part or all of your deposit to cover administrative costs and loss of booking opportunity;

if you cancel within 24 hours of the scheduled start time or fail to be present when we arrive, we may charge up to 100 percent of the quoted price.

6.3 Any request to change the date, time or scope of services is subject to availability and may result in a revised quotation. If we are unable to accommodate your requested changes, the original Booking and cancellation terms will apply.

6.4 We reserve the right to cancel or reschedule a Booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accident, road closures or other operational issues. In such cases, we will offer an alternative date or, if that is not acceptable, a refund of any deposit or prepayment received. We will not be liable for any indirect or consequential losses arising from such cancellation.

7. Customer Responsibilities

7.1 You are responsible for:

ensuring that your goods are properly packed, secured and ready for transport, unless packing services have been explicitly agreed;

ensuring that all items to be moved are clearly identified and separated from items not to be moved;

obtaining and paying for any necessary permits, parking permissions or access arrangements at both collection and delivery addresses;

ensuring that there is reasonable access to the premises, including clear hallways, staircases, lifts and driveways, and informing us of any access issues in advance;

being present, or arranging for an authorised representative to be present, at collection and delivery to provide instructions, check inventory where applicable and sign any relevant documentation.

7.2 You must not ask our staff to undertake any work or move any item that is unsafe, unlawful or outside the scope of normal removal activities, including working at unsafe heights or in unsafe conditions.

8. Goods Not Accepted for Transport

8.1 Unless we have agreed in writing in advance, we do not transport:

illegal goods or substances;

live animals or pets;

perishable goods that require special temperature or time-sensitive handling;

hazardous materials including flammable, explosive, corrosive or toxic substances;

cash, securities, jewellery, watches or precious metals of high value;

valuable collections such as art, antiques or items of exceptional value beyond typical household or office contents.

8.2 If we become aware that prohibited items have been included without our consent, we may refuse to transport them, remove them from the vehicle or, if required by law, report the matter to the relevant authorities. You will be responsible for any costs or losses arising as a result.

9. Waste and Rubbish Removal Regulations

9.1 We are not a general waste disposal company. Any removal of waste, rubbish or unwanted items must be arranged in advance and will be subject to additional charges and compliance with applicable waste regulations.

9.2 Where we agree to collect and dispose of waste or unwanted items, we will do so in accordance with relevant UK waste legislation and duty of care requirements. We will only transport waste to authorised facilities and may decline to handle items that are classed as hazardous, restricted or require specialist disposal.

9.3 You are responsible for accurately describing any waste or unwanted items to be removed, including their nature, quantity and whether they may contain hazardous components. If items turn out to be different from those described, we may refuse to take them or may charge additional fees to cover lawful disposal.

9.4 Fly-tipping and unlawful disposal of waste are criminal offences. We will not accept any request that would breach waste regulations, and we reserve the right to withdraw services where we believe such a breach may occur.

10. Liability and Limitations

10.1 We will exercise reasonable care and skill in providing our services. However, our liability for loss or damage is subject to the limitations set out in this section.

10.2 You must inform us in writing of any notable or high-value items prior to the move. If you do not do so, our liability for loss or damage to such items may be limited or excluded.

10.3 We will not be liable for:

any loss or damage arising from your failure to properly pack goods, unless we have provided the packing service;

normal wear and tear, scratches or marks that are consistent with the age and condition of the goods or property;

loss or damage to the contents of drawers, containers or packages where they were not separately packed and protected;

damage caused by inherent defects, weaknesses or pre-existing damage in goods;

indirect, consequential or purely economic losses, including loss of profit, revenue, goodwill or opportunity.

10.4 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement or repair cost, subject always to any specific limits notified to you at the time of Booking.

10.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and, in any event, no later than seven days after completion of the services. You must provide reasonable evidence of the loss or damage and allow us the opportunity to inspect and, if appropriate, arrange repairs or replacement.

10.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

11. Delays and Events Beyond Our Control

11.1 We will use reasonable efforts to adhere to agreed dates and times, but timings are estimates only. We are not liable for delays caused by events beyond our reasonable control, including but not limited to traffic, roadworks, accidents, weather, road closures, security checks, industrial action or delays caused by third parties.

11.2 If a delay results in additional time being required to complete the job, we may charge for the extra time at our standard hourly rate.

12. Insurance

12.1 We maintain appropriate insurance cover in relation to our vehicles and our liability to third parties in the course of providing removal services, in accordance with applicable UK law.

12.2 You are encouraged to arrange your own contents or transit insurance for higher value items or where you require wider cover than is provided under our standard liability.

13. Complaints

13.1 If you are dissatisfied with any aspect of our services, you should raise the matter with our team as soon as possible so that we have an opportunity to address your concerns.

13.2 Formal complaints should be submitted in writing, providing details of the Booking, the nature of the complaint and any supporting information. We will investigate and respond within a reasonable time.

14. Data Protection and Privacy

14.1 We will collect and process personal data in connection with your Booking and the provision of services in accordance with applicable UK data protection laws.

14.2 Personal information will be used for managing bookings, providing services, handling payments, and dealing with queries or complaints. We will not sell your personal data to third parties.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. Amendments to These Terms

16.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements or business practices.

16.2 The version of the Terms and Conditions in force at the time of your Booking will apply to that Booking, unless a change is required by law or you agree to the updated terms in writing.

17. Severability

17.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or confirmation we provide, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or understandings.

By placing a Booking and using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.