Privacy Policy

Man With a Van Catford Privacy Policy

This Privacy Policy explains how Man With a Van Catford collects, uses, stores and protects personal data about its customers. It applies to all Man With a Van Catford customers in our service area and to anyone who contacts us about our services, including removals, deliveries and related van services.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner, in accordance with the UK General Data Protection Regulation UK GDPR and the Data Protection Act 2018.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The types of data we may collect include:

Identification and contact details such as your name, address, service address, billing address, and general location information relevant to the service you request.

Communication details such as the content of your enquiries, quotes, bookings and feedback that you provide when you contact us, whether by phone or through online forms provided by third parties.

Service details such as the date and time of your move or delivery, pick up and drop off addresses, access information, parking information, details of items to be moved or transported where relevant, and any instructions you provide about your booking.

Payment related information such as records of payments made, amounts, dates and methods of payment. We do not store full payment card details when third party payment processors are used, although we may receive confirmation of successful or failed payments and limited transaction references for our records and to manage disputes.

Technical and usage information where relevant, such as basic device or browser information and how you came to contact us, to the extent that this is provided by third party platforms or booking systems.

How We Collect Your Data

We collect personal data in the following ways:

Directly from you when you contact us to request a quote, make a booking, change or cancel a booking, leave feedback, or communicate with us for any reason relating to our services.

Indirectly from third party partners who may pass your booking or enquiry details to us when you have requested our services through their platforms, comparison sites or directories. In these cases, they act as separate controllers of your data and will have their own privacy policies.

Automatically through our systems and third party tools, which may record basic usage, transaction and communication logs necessary to manage bookings, ensure security and maintain accurate records.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis under the UK GDPR. Depending on the context, we rely on the following lawful bases:

Performance of a contract: We process your data where it is necessary to provide a quote, enter into a contract with you, deliver our man and van services, communicate with you about your booking, take payment and manage any changes or issues.

Legal obligations: We may process and retain certain data where we are required to do so by law, for example for tax, accounting or regulatory purposes.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, such as managing our business, planning workloads, preventing fraud, reviewing and improving our services, handling complaints and defending legal claims, provided these interests are not overridden by your rights and interests.

Consent: In limited circumstances, and where legally required, we may rely on your consent, for example for certain kinds of marketing communications. Where we rely on consent, you may withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes and respond to your enquiries about our services.

To confirm, manage and carry out your bookings, including planning routes and resources, arranging access and delivering your items to the requested locations.

To communicate with you about your booking, including confirmations, updates, changes and service related notifications.

To process payments, issue invoices and receipts, and maintain accurate financial records.

To manage customer service, handle complaints, resolve disputes and respond to your requests and rights under data protection law.

To improve our services, operations and customer experience, including by reviewing feedback and analysing service related information.

To comply with legal obligations and cooperate with regulatory or law enforcement authorities where required by law.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy. These third parties act as data processors or, in some cases, separate controllers:

Service providers and contractors who assist us in providing our services, such as booking systems, payment processors, accounting or administration services and information technology providers. These processors are only allowed to process your data on our instructions and must keep it secure.

Professional advisers such as accountants, legal advisers or insurance providers where necessary to protect our business and comply with legal obligations.

Authorities, regulators or law enforcement agencies where we are legally required to disclose personal data or where disclosure is necessary to protect our rights or the rights of others.

We do not sell your personal data to third parties.

Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected and to meet legal, accounting or reporting requirements.

In general, we keep booking and transaction records for a period that allows us to respond to questions, manage any disputes, demonstrate that we have performed our services properly and comply with tax and accounting laws. After this period, personal data is securely deleted or anonymised so that it can no longer be linked to you.

The exact retention period may vary depending on the type of data and our legal obligations. We regularly review the personal data we hold and remove anything that is no longer needed.

International Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, or where data is stored on servers located overseas, we take appropriate steps to ensure that your personal data receives an adequate level of protection. This may include using standard contractual clauses or ensuring that the destination country has been recognised as providing adequate data protection standards.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff awareness and restrictions on who can access personal data within our organisation and among our processors.

While we take reasonable steps to secure your data, no system can be completely secure. We therefore cannot guarantee absolute security, but we continually review and improve our safeguards.

Your Data Protection Rights

Under the UK GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:

Right of access: You can request a copy of the personal data we hold about you and information about how we process it.

Right to rectification: You can ask us to correct or complete inaccurate or incomplete personal data.

Right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected.

Right to restriction: You can ask us to restrict the processing of your personal data in specific situations, such as while we are considering a request for rectification or objection.

Right to object: You can object to processing based on our legitimate interests in certain circumstances. We will stop processing unless we can demonstrate compelling legitimate grounds or the processing is needed for legal claims.

Right to data portability: Where processing is based on your consent or on a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it to another controller where technically feasible.

Right to withdraw consent: Where we rely on consent to process your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact us using the contact details you normally use when dealing with Man With a Van Catford. We may need to verify your identity before responding to your request.

Complaints and Contact

If you have any concerns about how we handle your personal data, please contact us so that we can try to resolve the issue directly. You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioner's Office, if you are unhappy with our response or believe that your data protection rights have been infringed.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. The updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.